Refund policy
Return Window
We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging with all tags/accessories included.
How to Start a Return
Contact us at support@camparra.com or call 407-204-0146 with your order number and reason for return. We'll provide return instructions and, where applicable, a return shipping label.
No Restocking Fees
We do not charge restocking fees. You will receive a full refund for the item price (shipping charges, if any, are non-refundable unless the return is due to our error).
Return Processing Time
Once we receive your returned item, please allow up to 7 business days to inspect the item and process your refund. Refunds are issued to your original payment method; your bank or card provider may take additional time to post the funds.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 30 days of delivery for a free replacement or full refund, including return shipping costs.
Non-Returnable Items
- Items marked as final sale
- Gift cards
- Personalized or custom-made products
Exchanges
We're happy to offer exchanges for a different size, color, or item. Contact support@camparra.com to arrange an exchange.
Contact Us
Camparra.com
1400 Herrington Rd, Elizabeth City, North Carolina 27909, United States
Email: support@camparra.com
Phone: 407-204-0146