Refund policy

At Camparra, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to accept eligible returns in accordance with the policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all accessories, parts, manuals, and other included items.
Not show signs of damage caused by misuse, improper installation, or normal wear and tear.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the product and, if applicable, the shipping package

We will review the issue and, where appropriate, provide a replacement or full refund.

3. Returns for Other Reasons

If you change your mind or the product is no longer needed, you may request a return within 30 days, provided the product meets our return conditions.

For returns due to customer preference, the return shipping cost may be the customer's responsibility.

Original shipping charges, if any, are generally non-refundable.

4. How to Request a Return

Before sending anything back, please contact our customer service team at:

Email: support@camparra.com

Please include your order number and the reason for your return.

Do not send a product back without receiving return instructions from our support team.

5. Return Approval

Once your return request is received, we will review the information and provide return instructions if the item qualifies.

Returned items must be sent to the return address provided by our customer service team.

6. Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

7. Non-Returnable Items

Certain items may not be eligible for return, including products that:

Have been used, damaged, or altered after delivery.
Are missing original parts or accessories.
Are returned after the applicable return period.
Cannot be resold due to hygiene or safety considerations.

If a product has specific return restrictions, those restrictions will be clearly stated on the relevant product page.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the standard return policy may apply.

9. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us. Depending on product availability, we may offer a replacement instead of a refund.

10. Contact Us

For return and refund questions, please contact:

Camparra.com
1400 Herrington Rd, Elizabeth City, North Carolina 27909, United States
Email: support@camparra.com
Phone: 407-204-0146