Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our site, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us immediately at support@camparra.com or 407-204-0146 and we'll do our best to accommodate changes or cancellations. Once an order has shipped, it cannot be modified or canceled.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status by logging into your account. See our Order Tracking page for more details.
I haven't received my order confirmation email. What should I do?
Check your spam/junk folder first. If you still can't find it, contact us with your name and email used at checkout, and we'll resend it.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States, with no minimum purchase required.
How long does shipping take?
Orders are processed within 1-2 business days, with a transit time of 1-2 business days. Total delivery time is typically 3-5 business days.
Do you ship internationally?
Currently, we only ship within the United States.
Do you ship to P.O. boxes or APO/FPO addresses?
No, we're currently unable to ship to P.O. boxes or APO/FPO addresses.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. There are no restocking fees.
How long does it take to get a refund?
Once we receive your return, please allow up to 7 business days to process your refund. Refunds are issued to your original payment method.
Do I have to pay for return shipping?
Please contact support@camparra.com for return instructions, and we'll let you know the return shipping details for your specific order.
Can I exchange an item instead of returning it?
Yes, we're happy to help with exchanges. Contact us at support@camparra.com to arrange one.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes, all transactions are encrypted and processed through secure, PCI-compliant payment gateways. We never store your full card details.
Do you charge sales tax?
Applicable sales tax is calculated at checkout based on your shipping address, in accordance with state and local laws.
Products
Are your products covered by a warranty?
Warranty coverage varies by product. Please check individual product listings for details, or contact us with questions about a specific item.
What if an item arrives damaged or defective?
Contact us within 30 days of delivery for a free replacement or full refund, including return shipping costs.
Will the product I receive look exactly like the photos?
We do our best to display accurate product images and descriptions. Slight variations may occur due to manufacturing differences or screen display settings.
General
How can I contact customer support?
You can reach us at support@camparra.com or 407-204-0146, Monday-Friday, 9:00 AM - 6:00 PM (EST). We aim to respond within 24-48 hours.
Where is Camparra.com located?
Our address is 1400 Herrington Rd, Elizabeth City, North Carolina 27909, United States.
Do you have a physical store?
Camparra.com currently operates as an online store only.
Still have questions? Reach out anytime — we're happy to help!
Camparra.com
📧 support@camparra.com
📞 407-204-0146